Echobox Reviews

3.8

59% would recommend to a friend

(57 total reviews)
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Antoine Amann

72% approve of CEO

53% positive business outlook

Echobox has an employee rating of 3.8 out of 5 stars, based on 57 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Echobox employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

57 reviews
2.0
13 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Some nice people. Advertising 200 open positions is great for attracting people and making it look like the business is rapidly growing. Reality is only a handful of those roles will get filled. Legal team kept super busy - chasing payment from unhappy customers locked into 3 year deals.

Cons

No trust. All calls and emails monitored. Once I was reprimanded for using emoticons in emails 😂(Aparently goes against company policy). Ridiculous KPIs. High staff turnover. Difficult to meet clients performance expectations - leads to high churn. Too much focus on new product when should be fixing existing product. Shady contracts (both employee and customer) Minimal product testing - leads to buggy product releases and furious customers. Fake reviews. Only employ academics. This doesn’t always work out for them.

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Echobox Response
4y
Thank you for your feedback, although it’s unfortunate when provided feedback is clearly untrue. We disagree with most of your points. As you’re undoubtedly already aware: - We don’t monitor emails or calls. We do save communication with our clients and save it in our CRM, which is completely standard and enables us to provide tailored training. - Our KPIs are fully inline with industry standards. - Our staff turnover is low compared to averages in the tech industry. - Our customer churn is also low compared to SaaS industry benchmarks. If there were issues with our products, this wouldn’t be the case. - Since Covid, we’ve become a much more remote company and are open to hiring in places across the globe, which explains why we have open positions for various locations. - We never post fake reviews anywhere. - We hire people from all backgrounds. Moreover, we run regular, fully anonymous employee surveys at Echobox, and none of the points you mentioned were ever raised in our survey. Why not raise it in our survey?
2.0
26 Feb 2019
Recommend
CEO approval
Business outlook

Pros

The team is comprised wholly of academics, which on occasion made for good lunch time discussions.

Cons

Most people here are on their first job out of university. While there is nothing wrong with this, it does not make for an environment in which to hone professional acumen. Unsurprisingly this also means there is little focus on career progression, as most on the team have never gone through this process in another company or business outside of university. Lastly, there is one other woman on the team so if you're hoping for more representation, this may not be for you.

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Echobox Response
6y
Thank you for your feedback. It is not true that our employees are hired straight out of university. Most of us have varying levels of experience in relevant fields before joining Echobox. In comparison to other younger companies, we conduct ourselves very professionally, which is why we've been so successful at growing our business and acquiring leading enterprise clients globally. We recognise that gender diversity is an industry-wide problem within the tech sphere and we're doing our best to build a diverse team. In fact, out of our last 5 hires, 3 were women.
2.0
24 Sept 2022

Not as good as advertised

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Flexible working opportunity - Company lunch, snacks, drinks, etc.

Cons

- Repetitive work. The tasks are repetitive and meaningless. Performance purely based on luck. Many talented employees with prestigious degree are left doing meaningless job that can be done with anyone with basic computer skills. - Inexperienced management. The management level always tries to micromanage and is never transparent about decision making process. - High turnover rate. The recruitment ads make a wrong impression about the position, and the employees quickly found out the reality and therefore wish to leave. The management level won't even recognize an employee leaving. Once the notice is given, the employee is left with very cold attitude. - Some current employees and past employees left very genuine and truthful reviews, but the company reported and labeled them as "a bad leaver". - Poor team structure. In stead of actually make structural changes that would benefit the company, they simply move people around to teams they don't want. Even though it was communicated during the interview that employee will have opportunity to move to teams they desire, but the speed of creating new and meaningful positions is not catching up with the speed of hiring new people. - The products are not as powerful as claimed. The company uses a very generous definition of AI, while the actual products are not as intelligent as advertised. Customers are locked with a contract that is at least one year long. - Many features of the products cannot support all the languages, but the sales are told to say that Echobox supports all languages, which is only partially true. If you are trying to sell to a region of another language, probably develop your product so that it can meet the expectations of your customers. Instead, they hired so many people with very specific language skills to do outreach to prospects, but the products' features don't even support the language! Don't understand the logic behind that. - Gossip culture in the company. Most conversations between co-workers are not about being friendly, getting to know one another, or work. They are always purely for gossiping purposes. Colleagues would even be interested in gossip about another person in the company who they never even talked to, which is unprofessional and disrespectful.

Viewing 1 - 3 of 57 Reviews

Glassdoor has 61 Echobox reviews submitted anonymously by Echobox employees. Read employee reviews and ratings on Glassdoor to decide if Echobox is right for you.