Eclipse Hotels Group Reviews

What an experience, after a substantial amount of time to feel this company culture, stay away is the best advice you could get. The best line I heard here was from a 'senior' member of leadership who told me to never praise an employee or recognize them in an email as it will stop an employee trying? Great way to manage the millennial workforce. It is a small family run business with a dozen run down hotels with a philosophy which in principle would work really well however due to ridiculously tight wage models and all decisions going through the owner who is also the MD. Don't expect anything to be done in a reasonable time frame, it took 4 weeks to get a team member email address as the owner needed to approve it. Although the hotel teams really do put in the effort and try to create a positive culture the atmosphere and 'reporting' into head office is vile. These people operate like a sweat shop and have no respect or understanding of how a hotel operates. As a manager you are constantly bombarded with internal requests for reports and trivial data which is is reasonable however the tone and constant need during peak service hours makes the manager role here a joke. Which head office bombards the front desk with calls for a parking report during peak check out/breakfast times? In terms of expectations they do strive for excellence with the guest experience which is a good core value however the obstacles they place in your way make achieving their 'objectives' unrealistic, but they will hold you accountable to it and put you on action plans when it obviously won't exceed. They set guest targets in the very high ranking however they will consistently allow the air con units in their hotels and lifts, kitchen machinery etc to not operate which will obviously upset guests and team members who have to deal with it. Yet the senior leadership will let this run for several months then complain and point the finger at the GM for 'poor results' when these factors are out of your control. The reputation with local vendors, ex employees and the local council is very poor at best. As a manager, calling to get bids and people to come out will result in being told to 'ends in off' or questioned if we still have the same owner. This is due to years of messing around vendors, not paying people, delaying payment, it all adds up to a shocking reputation in the local area. When speaking to ex employees you here of the horror stories and the real joke that this company is. They struggle to fill key roles, at the time of writing several of their GM jobs are open in December, which other hotel company allows this during a crucial time of year? just looking at the number of times the GM job s are open in the last 2-3 years says it all really. Not many GM's make it to a year and if they do they are usually on a performance plan or completely dis-engaged. Overall the experience was honestly horrendous and several of the GM's enjoy a good laugh on this joke. It was a good learning experience on what to avoid.

By far the worst hotel franchise group! Complete disorganisation. Lacks any values and no one has any autonomy or can make a decision. All hotels have severe maintenance issues. The head office team have no clue what happens on the properties and it is like operating in a war zone. If it costs money then forget it they will pinch every penny. The head office is suppose to be a support function they hinder more than support due to their complete incompetence. A culture of lying and deceit is evident. Do not go here thinking you make the difference you won’t it’s the owners way or no way. Honestly finished here mentally hinged and requiring support. For your own sanity and health Avoid! It’s not worth it.