Too much money spent on marketing, to little money spent on employees. The busiest department had 3 people and none of them seemed to care about customers. The manager has no idea what they're doing and likes to micro manage every single thing you do. They'll make you stop working to fix the littlest mistakes, like writing someones name with a lower case letter. They treat us like children that can't be left alone, but the truth is the manager is not fit for the job as they are extremely confused and unorganized The sales people lie to customers and then the customer service reps have to deal with angry rude people that were promised things that were literally impossible to do. I don't blame the sales people, the company don't pay them salaries so they live off commission, which makes them desperate to sell, so they need to do what it takes to close the deal. Upper management is more worried about getting new customers, and scamming them, than hiring more people to share the workload, everyone is overworked and stresses but no one has the guts to say anything because they're afraid of retaliation.
