1. Declining Food Quality & Limited Options
• Passengers note that meals—especially in economy—often arrive cold, lack variety, and sometimes don’t match the menu shown online, even in business class  .
• Business-class selections are described as underwhelming, with fewer menu items compared to competitors and a reputation for bland, carb-heavy vegan options   .
2. Subpar Special & Vegan Meals
• Travelers with specific dietary requests—like gluten‑free or vegan—have reported meals that were served lukewarm or were entirely missing. In one case, a vegan passenger received only yogurt and bread instead of their requested meal .
• A vegan diner noted the meal “lacked flavor” and was “very carb-heavy,” while others said pre‑selected meals simply weren’t available .
3. Sparse and Inconsistent Service
• Several travelers experienced minimal service: only one meal on long-haul flights, delayed drink offerings, and rushed food service near landing times .
• In economy, flight attendants may ignore passenger requests, resulting in long waits for water or snacks; some cabin crew were described as “rude” or disengaged .
4. Health & Hygiene Concerns
• Food poisoning reports have emerged: one passenger developed severe symptoms traced back to an onboard breakfast meal, and others experienced similar issues without receiving any official response .
5. Cramped Supplies & Broken Equipment
• Broken tray tables, faulty entertainment screens, and other worn fixtures have been pointed out as aggravating factors during meals and throughout the flight .
• Some reports claim that snack supplies ran out while crew members were seen enjoying them privately .
