Pros
Incredible hype around the company, due to being an exciting AI-native start-up, remarkable amount of funding and ARR growth in 2024. What does this mean? Positive side of the coin: - You have engaged customers who are desperate to see 11x in action as soon as possible, and you're really leant on as the person who can realise transformative change for their GTM approach - in a time where every business is looking to employ AI effectively urgently. - Given how new the company is, the opportunity to steer the company's direction is absolutely there ('making an impact'). If you're used to the red tape at larger companies which are full of arduous processes and internal alignment meetings: this is a refreshing place to be where getting stuff done is genuinely all that matters. If you're used to early start-up environment, then this happens to be a really interesting one full of immensely driven individuals. - Direct access to anyone at the company is great - stuff gets done REALLY fast in general; you can ask something of an engineer and it's often turned around within hours/a day, not weeks or months. - Selfishly/more cynically - purely by virtue of working at 11x, you get tons of interest personally: CEOs / investors / entrepreneurs / founders reaching out to you frequently; (in my case) CSMs at other companies asking about the prospect of joining; basically your entire network is curious to find out more - Seeing how the product is evolving and knowing the product direction is exciting - it's not boring at all , there's very clear ROI , customers want to see it work for their business. As a CSM, this is the sort of customer territory you want to exist in. - CSM team itself is absolutely great! Whole company is full of interesting, capable and hard-working folks.
Cons
- Due to the interest, funding, general promise of AI: there's a huge demand and expectation to deliver. many customers, many questions, many opportunities for growth - it's an insanely fast-paced environment, I've never worked longer hours, which for me is exciting but won't be for everyone - Currently, progress being made on pulling customer health metrics quite manual now, room to improve. - In sum, it's a lot. So if you're keen for the deep-end, go for it.
