Pros
-Work from home -Calls are mostly easy -Resources available are good for the most part -The team leaders are excellent at what they're meant to do -They give a good amount of PTO per pay period but there's a caveat, see below
Cons
-Schedule changes are basically non-existent -The pay is middling at best -The calls get EXTREMELY repetitive and it's only made worse by their insistence on following what is effectively a script for every call -The company will recognize you for being the best in a certain area but will do very little to actually compensate you for it -You do NOT earn commissions unless you're on the sales team and if you want to switch, you won't get any information or a straight answer as to what the details of such a switch would mean for you -By their own policy, you're expected to be there 98% of the time without incurring some kind of penalty and there's also a strange emphasis on attendance even over other things like number of calls taken, QA metrics, or amount of sales made. To add to this, if you have to take a day off for whatever reason and you didn't request PTO a week in advance, they will use your PTO if you have any saved up whether or not you actually want it to be used -Lastly, if you're the type to work hard and go above and beyond, this isn't the place or the role for you. You're better off doing everything you need to pass QA and literally NOTHING more
