Pros
Decent coffee, the pay is alright and the tips are good. Customers are mostly nice.
Cons
The “ballers” that train staff for new stands are way too young and inexperienced in the food/beverage industry. They blast their music and spend a lot of time doing non work related things. I believe many of them abuse the opportunity to get paid to hangout and travel and make friends instead of focusing on executing proper training. Lots of favoritism, if you don’t get along with someone in management (ballers) good luck, because they will find a reason to fire you in a millisecond. I asked to turn down the music so I could communicate better with my team and was given a snarky response of “but this is seven brew”, & while I was working on shots during a rush I asked them for help and they said no, so I snapped a little bit, and had an attitude. Cursing is not allowed, you must be nice to everyone all the time. With no warnings or write ups they demoted me from being a shift lead. I have 10 years of experience in hospitality, and a bachelors degree. I felt disrespected by their lack of professionalism.