Overall a continued let down - Technical Support Specialist II 7-Eleven Employee Review

2.0
1 Oct 2025
Recommend
CEO approval
Business outlook

Pros

Have allowed continued hybrid and remote function in the role as more and more companies have called for almost total return to office,

Cons

Management is heavily lacking, Concerns raised are largely ignored and passed off as employees just needing something to complain about, Managers will appear to listen face to face but openly tear employees down to each other and do little to properly support their teams. The overall direction being pushed by C suite and higher ups actively is discouraging maintaining a role there while hemorraging people but also constantly not bothering to properly back fill people leaving creating an excessive backlog of work and continuing to tie your hands behind your back with continued reduction in scope of role and ability to provide support while also woefully undertraining the incoming hires.

Explore other reviews about 7-Eleven

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing company to work for. Benefits are above average. Room for growth is never ending.

Cons

Being laid off for work force reduction

2.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

Pay, Schedule Flexibility and Local Teams - That is where the pro's stop

Cons

Upper Management don't seem to have a clue! They do cuts throughout the company every 2 to 3 years just to hire back/hire new people into roles they eliminated 6 months earlier. They say they value people and their concerns but the majority of workers say nothing about the toxic work environment created by Zone Leaders and above in fear of being singled out. They create positions that don't add value to the field and add more and more work onto field staff. Size of areas continually change - first its 10, then 12, then 16, back to 12 and back to 14+ stores. No consistency in there direction, they train you to manage the whirlwind but the problem is...... they create the whirlwind! Upper Management is a do as I say, no questions asked

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