Pros
Employees have a great customer-focused mission. The work/life balance is decent. Compared to other parts of Amazon, there is an effort to lessen the operational burden.
Cons
This organization is slow-paced in innovation, lagging peers in the search industry. With slow-paced innovation comes a lack of opportunity for career growth. This organization is driven by consensus, and it will be hard to influence as a newcomer. Some people in their reviews described A9 as working for a startup. It is hard to tell what they mean, but this place is nothing like a startup. Amazon Search is slow to launch, requiring a lot of consensus and navigation of legacy decisions. Manager behavior. Who is managing the managers? Not all managers are bad here, but the anecdotes build up over time. Many newcomers to this org identify as Amazon (not A9), so be sure to check out Amazon reviews.