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      AAA The Auto Club Group

      Engaged employer

      AAA The Auto Club Group reviews

      Run do not pass go. - Claims Representative AAA The Auto Club Group Employee Review

      2.0
      18 Dec 2023
      Claims representative
      Recommend
      CEO approval
      Business outlook

      Pros

      PTO. Plenty of over time. Benefits are not bad.

      Cons

      They expect their Adjusters to be 100% on the phones taking in bound calls while handling your own diary of claims and being assigned new claims. Mgmts expectations are very high, very hard to maintain. No motivation and moral is very low. Very little or no training. There are really no guidelines to go by.

      avatar
      AAA The Auto Club Group Response
      2y
      Thank you for taking the time to provide feedback about our workplace culture and the overall environment. Your feedback is invaluable to us, as we always strive to continuously improve. To assist The Auto Club Group with enhancing our processes and culture, we ask that you elaborate more on your experience by sending an email to talentacquisition@acg.aaa.com. Thank you again for your time!

      Explore other reviews about AAA The Auto Club Group

      5.0
      8 June 2026
      Scrum master jr
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company, good pay and trains well

      Cons

      Yearly salary increase are minimal

      avatar
      AAA The Auto Club Group Response
      2w
      Thank you for taking the time to provide us with a review. We truly appreciate your feedback as a current employee!
      2.0
      22 June 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent coworkers and steady paycheck

      Cons

      Staffing and support decreases but expectations keep increasing. Relief and weekend teams are removed. Senior adjusters are expected to handle 18+ new claims per week including conducting liability investigations, paying subrogation demands, and handling arbitration responses all while sitting in a queue all day long like a call center representative.

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