Best Life Lesson... EVER! - Sales ADT Employee Review

1.0
5 Oct 2011
Recommend
CEO approval
Business outlook

Pros

If you need a job while you wait for an opening at the local deli... this is the place for you!

Cons

ZERO concern nor focus on customer service at the branch level. Virtually no training. Training that was held was sub-standard. No support to new employees during the estimating, proposal and quoting phases of the sales process. Company prides itself on having a "Tribal Learning Process" which is ludicrous as Senior sales personnel are focused solely on their own sales, Which given the environment they HAVE to be. Major communication disconnects between Sales, Administrative, Purchasing and Installation Departments. Petty and immature personality conflicts between managers which negatively impact the sales and service process on ALL levels... (absolutely disgusting displays in a "professional" environment)

Explore other reviews about ADT

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

4.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

Cons

Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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