Disappointing - Residential Resale Representative ADT Employee Review

2.0
30 Dec 2011
Recommend
CEO approval
Business outlook

Pros

The boss is very nice and respectful of employees, but is too busy to train the new employees except for very little. He is always there for us when we call though. If you are new, you have to ask questions and learn the HUGE wealth of knowledge that you have to learn about all the security systems ON YOUR OWN completely! That is the worst part. Then on top of that you do not make enough to even pay your bills because of all the gas spent going to the appointments all over "tim-buck-too" to someones house that might be a creep all by yourself. Also, the little money we were making on sales just got cut virtually in half. :( The last and final thing is that when you go to an appointment you could drive as far as 2 1/2 hours away and then the customer does not want a security system, so then you wasted you time, all of your gas, and you got ZERO dollars out of the whole thing. All of this is ONLY COMMISSION! There is hardly no way for anyone to live on commission alone.....even if they are making the 50 calls a day to try and get an appointment set to sell a security system. There are great people that I work with including my boss who is nice and understanding and help the best he can....but they give him too much work for him to be able to help very much. But unfortunately just working with nice people won't pay my bills. :(

Cons

I stated everything in the above paragraph, thanks!

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5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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