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      ADT

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      ADT reviews

      Cares about numbers NOT about customers - Anonymous employee ADT Employee Review

      2.0
      13 Feb 2018
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is good for a call center and even though they are not the best, you do get benefits. You can’t get bored because you take different types of calls.

      Cons

      ADT cares only about numbers. They don’t care how you handle the call as long as you get them off the phone and move on to the next one. I understand you have to have metrics at a call center, otherwise there is no guideline on taking calls and nothing would get done. I have worked for other call centers and have never seen such disregard to Customer service in order to get those metrics met.

      Explore other reviews about ADT

      5.0
      12 June 2026
      Sales training manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing Culture Great Benefits Package Multiple work locations including Work From Home

      Cons

      Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

      4.0
      15 June 2026
      Solutions advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

      Cons

      Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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