No Salary .. Poor Management - Residential Sales Representative ADT Employee Review

1.0
23 Jan 2013
Recommend
CEO approval
Business outlook

Pros

Good Benefits .. Decent Office .. Good Co Workers.. Decent Uniforms .. but the real message is that's about all that is good about this position..

Cons

Basically you spend your gas ,wear and tear of your vehicle and compensation does not match your out of pocket expense. ( 75 a week and you spend 200 just on Gas !! ) Alot of Door to Door, Cold Calling from old List and Mostly DNC numbers. Appointments are Controlled by Mgr's and not equally distributed and Mgr's are mostly incompetent cheerleaders and tend to micro-manage by constantly texting or calling you without compensating you for your phone charges ( they assume everyone has a unlimited plan). They don't train you completely of what you need or apprise you of important details to do your job which turns into high turnover once you see your check which they tell you to start is Salary + Commission but that's only to get you in and in 45 days it's Strictly Commission only with up to 6 month of Charge Backs of commissioned paid for cancelled customer order's. And most importantly, you are expected to Generate Self Generated New business at 6 a month when even if an account has been dormant for like 10 years it doesn't count and they make it a resale and not give you credit for it. Lying to customers is the norm ie : Hidden Fees, Permit Charges, Install Charges so you can imagine customers frustration when they call for the 99 Alarm package that everyone see's on TV and you tell them the total is more like 500 and everything is charged a-la-cart. Customer's then turn to you for answers when installation are cancelled without even a courtesy phone call to reschedule from install dept or install tech show up and walk away from jobs because they don't have the parts in their possession.

Explore other reviews about ADT

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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