You get out of it what you put into it - Residential Resale Representative ADT Employee Review

3.0
25 Oct 2013
Recommend
CEO approval
Business outlook

Pros

I worked there for five years in what they call residential retention sales. Lots of autonomy, potential to make decent money (not great)

Cons

Managers tend to be micromanagers, overwhelming amounts of paperwork both for doing business as well as doing reports, activity logs, etc. Joke in my office was ADT = Another Dead Tree. They'll hire any one with a pulse and a car, training is negligible, and management is in constant rotation. At one point my manager changed 8 times in 10 months. In 5 years, It's a 100% commission job, so no sales = no paycheck. I had 5 different pay plans, and with each change, it got progressively worse for sales people. No sick pay, vacation pay when I was there was $35/day. So if I sell 5 units in a week at the end of the month, I could make $1000-$1500, but if I go on vacation that week instead, I get $175. Opportunity for advancement is slim, and if you do advance, your reward is basically more hours, almost all stuck behind a desk, for less money than you made when you were selling. It's a shame when at a company the size of ADT, you can be a top 5 sales person in a region (top 100 in the entire country) and not be earning 6 figures. Keep in mind my information is based on my time there, which ended in 2009. Things may have changed since then. But based on talking to the people I still know there, they haven't changed much.

Explore other reviews about ADT

5.0
6 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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