Declining workplace quality, irresponsible handling of crisis - Inbound Customer Service Representative ADT Employee Review

2.0
17 Mar 2020
Recommend
CEO approval
Business outlook

Pros

-Decent pay for an entry level position -Overall excellent managers and staff -Generally pleasant work -Lots of opportunities for overtime -On site cafe for breakfast/lunch, marketplace for snacks

Cons

-Workload is steadily increasing without any pay adjustments -Our departments have gotten merged and overhauled several times; the job description changes constantly -Hiring freeze caused more workload, layoffs, and quitting -Limited company mobility -Overhead all but ignored the COVID-19 crisis; when curfews started being enforced, they told us to ignore any legal enforcement and continue on to work unless explicitly told by legal authority to go back home. When the advice was to shut businesses down and keep group sizes to 10 or less, management handed out wipes and did nothing else. Remote work might be an option in the future, but as of 3/17/2020 (4,226 confirmed virus cases, 75 confirmed deaths in the US), ADT has not taken any action yet. Sick time will not be approved unless symptomatic and able to prove time taken is due to contracting the virus. Communication states in no uncertain terms that ADT intends to stay open throughout the entire epidemic, ignoring both national and international precedents and advice. I do not feel safe, and this is a glaring weakness in ADT's overhead management. They care more about profits than employee safety and well-being. -The food selection is poor

Explore other reviews about ADT

5.0
5 July 2026
Recommend
CEO approval
Business outlook

Pros

great opportunities for appointments to see

Cons

travel around the entire state

5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

I've worked for the company for 40+ years, I'm treated with respect and my efforts are recognized by my Director and other ADT leaders. They give me the autonomy to manage my department and value my experience and insight. They offer a solid benefits package. ADT leads by example with their cultural markers and ensures that rules and laws are followed. I love the collaboration I have with our other departments.

Cons

Obviously, we all want more money, especially given the prices of everything, it's always nice to make more money, but I've checked the compensation and benefits in similar positions outside of ADT and I feel ADT is paying a fair wage and when I factor in the benefits package, they are above average in overall compensation.

See reviews by: Helpful|Rating|Date|All