Horrible Upper Management - Field Technician ADT Employee Review

1.0
3 Aug 2023
Recommend
CEO approval
Business outlook

Pros

- coworkers - learn in skills to use somewhere else - pay, just make sure to save

Cons

- Upper management, always threatening your jobs with emails like "this a verbal to all" or "if you can't do it I will someone who can" - Mandatory OT, but never notified with enough time. If you can't work the Mandatory OT, you have to use PTO! - Having to crawl in the attic in the afternoon when it's 110 outside and 130 in the attic - Forced to upsell, upset customers who have been waiting for weeks

Explore other reviews about ADT

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Amazing Culture Great Benefits Package Multiple work locations including Work From Home

Cons

Call Center environment isn't for everyone Attendance policy is strict Work shifts may not be your first preference

4.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Good company to work for, huge customer base and big brand that sells itself. They pay well when you get deals signed. You get a lot of freedom when you perform well

Cons

Pay is full commission. It’s a lot of self hunting and prospecting, Not a big deal but that’s a deal breaker for some. A lot of the job you learn as you go, you’ll start to get familiar with the equipment and the sales process. When you don’t perform you will be micromanaged. Company does not like to “fire” so they will ride you to help you get on. Track if you’re not making quota.

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