Pros
Only thing that’s positive is you can work remote
Cons
This job is horrendous. One of the worst jobs I’ve ever had. Only lasted a few months. Pay is not enough for the workload by any means. Constant calls and most of them are unpleasant and very unhappy customers telling you how much they hate our service and hate the company. The treatment from customers is not ideal, treatment from management is completely insane. You can’t even step away for 5 minutes to use the bathroom without them freaking out and yelling at you or even logging you out of your shift while you go. Very poor communication throughout the entire company. Typical corporate job, incredibly toxic workplace even from home. You get no holidays off, if you don’t have PTO yet and need time off unpaid, you aren’t allowed to be off. There is no work to life balance, you aren’t allowed to pee on company time, you aren’t paid well for all of the bs you have to take. This company does not care about its employees in the slightest.