Terrible company to work for. - Sales Manager ADT Employee Review

1.0
3 Feb 2016
Recommend
CEO approval
Business outlook

Pros

Not many at all. There is a good chance of advancing if you are in the "Boys Club", however, the constant re-org's and high employee turnover rate make that a scary prospect. Has a strong national brand name recognition for now, but local competition is showing cracks in this company with better customer loyalty and referrals. Given todays customer service market and a need to retain quality employees, it won't be long at all before this company is irrelevant.

Cons

Zero work life balance. ADT cares nothing about it's employees, but shows a shallow effort to make everyone feel valued by putting out pathetic employee engagement surveys that result in nothing. Pay is decent resulting in becoming stuck in this nightmare, but benefits are weak compared to competition. Low quality products resulting in customer complaints and repeated service calls. Authorized Dealers are trashing the corporate name by engaging in predatory sales tactics and terrible customer service.

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ADT Response
10y
We appreciate your review. At ADT, we look to ensure successful careers for all employees. We challenge our colleagues at every step their career and provide them with the tools they need to grow, succeed and accomplish personal and professional goals. If you feel your ideal work-life balance is not being achieved, we encourage you to address these concerns with your manager.

Explore other reviews about ADT

5.0
24 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Work life balance People Trust

Cons

Mid pay Highly agile company can create lots of necessary changes

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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