Not the six figure income promised. Just look in the parking lot. Not even management drives nice cars. - Core Commercial Sales Representative ADT Employee Review

1.0
12 June 2011
Recommend
CEO approval
Business outlook

Pros

Name recognition, although primarily geared toward residential, creates wrong perception that all we do is residential.

Cons

Low pay. Promote sales people from Small Business to manage Commercial team, therefore they cannot help anyone with anything. IT cannot integrate all of their systems due to disparate software systems required by many acquisitions. Basically, you waste valuable time in front of a computer instead of customers. So much minutiae prevents the very sales activity management wants, thus you cannot make the money you could if we were nimble and efficient. Install management and sales management at odds constantly so it's a fight to get your jobs done without customer dissatisfaction.

Explore other reviews about ADT

5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great time management, great schedule. Opportunity to make LIFE CHANGING compensation! Great pay structure!

Cons

N/A nothing to speak on.

5.0
20 May 2026
Recommend
CEO approval
Business outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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