4.0
14 Apr 2018
Former employee, more than 1 year
Fort Worth, TX
Recommend
CEO approval
Business outlook
Pros
Good working environment. No micromanagement. Helpful senior staff.
Cons
As contractors, most cons were a direct result of the clients' lack of knowledge and expertise in running a CRM desk. Reading a few articles and then trying to establish policy and procedures are not the way industry works. CRM desks require consistency in policy and procedures so that the analysts can implement them effectively and client's employees are not confused about the ever-changing procedures.