Highly Recommend, but going through growing pains - Customer Success Manager ActivTrak Employee Review

4.0
1 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great Company Culture, Awesome Solution, Amazing Colleagues, and Remote work

Cons

There has been some new leadership in the org and unfortunately, they don't seem to have any sort of onboarding or coaching. As a result, there's a lower morale on the team because their new leaders seem extremely stressed out and pass that along to the direct reports. Its unfortunate that it began to turn a little micromanage-y in the last few months I was there. I hope that this is a temporary situation due to how many changes the CS team is undergoing.

Explore other reviews about ActivTrak

5.0
31 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great market fit and good processes

Cons

Management can be political and play favorites

2.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent product for the time being and led by a great CEO

Cons

The CCO’s lack of SaaS experience and operations background is highly visible and damaging to the company. Without a leadership restructure at the top, we will continue to sink. The current focus on vanity projects does not fix the underlying issues in the CS organization; it simply distracts from the clear employee feedback on this platform

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