Unorganized - Call Center Representative Advanced Call Center Technologies Employee Review

Everyday they are giving you new things to do with very little organization or information. The supervisor are never really ready and willing to help, and if they are they have no idea what they are talking about....most of the time you have to figure things out on your own, if not you will be standing there with your hand up for along time waiting for someone to help you, while you have a customer on the phone on hold. They are constantly changing hours. You can walk in any day and your schedule for that day can be changed. They are constantly changing your hours and expect you to work them with such such short notice, if you don't you will be penalized.