Pros
Helpful colleagues and RO
Great teamwork among divisions
Cons
It feels somewhat ironic that AIC was recognised as a “Best Employer 2026” and a people-first workplace. Over the past year, particularly with the new cluster head’s leadership in SGO, this has not fully reflected my experience.
Her current management approach is highly KPI-driven, with strong emphasis on targets and performance metrics. While results are important, the nature of our work requires compassion, patience, and a human touch, which can sometimes feel overshadowed.
Team interactions can be quite intense, with frequent questioning and interruptions during meetings. This has created a more pressurised environment, where staff are expected to constantly justify strategies and meet high expectations.
While her leadership brings strengths in driving performance, a more balanced and supportive approach could help better align with the caregiving nature of the sector. The shift towards a more results-focused culture has also contributed to fatigue and turnover within the team.