Worst Experience - Customer Service Agoda Employee Review

1.0
21 July 2018
Recommend
CEO approval
Business outlook

Pros

They offer you a discount for hotels

Cons

- Salary is too low for a full time - The eviroment seems friendly at the beginning but they are harsh evaluating you at your backs - The recruiting process is long and pointless. It happened to a friend of mine, after 3 weeks of recruiting process. He succeded at all the three phases and at the end they send him a letter saying that the job was assigned to another one. Is just pointless. - There isn't the chance to grow being evaluated only as a team member and not as individual. - The KPI's are about quality but mostly quantity of clients, so the pressure is super high and don't allow you to do work with clients doing your best.

Explore other reviews about Agoda

5.0
13 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Good experience with interesting work culture.

Cons

Pay was not competitive, benefits were not great.

4.0
11 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

Cons

Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

See reviews by: Helpful|Rating|Date|All