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      Agoda

      Engaged employer

      Agoda reviews

      Customer Experience Specialist - Customer Experience Specialist Agoda Employee Review

      2.0
      23 Oct 2018
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      1) Nice Office 2) Diversity 3) Well-stocked pantry

      Cons

      1) Overwhelmed with information during training and 1-month is not enough to cramp everything 2) Trainer lacks the soft skills to be new recruits first touch point 3) Rigid culture in the department / Micro-managing 4) Extremely little communication between colleagues in the department 5) Stone-age system, hectic flow of operations 6) Like any other call center, KPI driven

      Explore other reviews about Agoda

      5.0
      13 Feb 2026
      Administrative assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good experience with interesting work culture.

      Cons

      Pay was not competitive, benefits were not great.

      4.0
      11 Dec 2025
      Talent acquisition partner
      Recommend
      CEO approval
      Business outlook

      Pros

      Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

      Cons

      Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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