Pros
I'd say the salary is quite good for fresh grads. The company provides employee benefits that allow us to spend it on not just wellness but also self development things. *the office environment is superb. *they offer secondments for you to do a lateral transfer to other department. The good side is you can explore something new and different.
Cons
It used to be a perfect workplace for me when i first joined Agoda, so many events and team activities being carried out and and it all made me feel like a family at work. But 2years later, things changed a lot more than we could ever expected, not in a positive way to me, from my pov as an employee. Other than that.. *super super low increment. * too many rules for applying annual leaves and sick leaves, and also other strict rules which are not really necessary and useful. *the management built up some specialized team of which the team members have much more responsibilities than L1 agents, however there isnt more pay they could get.