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      Agoda

      Engaged employer

      Agoda reviews

      Average - Customer Experience Specialist Agoda Employee Review

      3.0
      3 June 2025
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Well equipped offices and pantry

      Cons

      Internal politics in middle and higher managements makes climbing the ladder internally very difficult, promotions are not meritocratic. There is also an issue where people are given acting roles and then never confirmed and this is done rinse and repeat so they don't have to pay the higher confirmed salary for the work being done. Night shift allowance has also not increase in years

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      5.0
      13 Feb 2026
      Administrative assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      Good experience with interesting work culture.

      Cons

      Pay was not competitive, benefits were not great.

      4.0
      11 Dec 2025
      Talent acquisition partner
      Recommend
      CEO approval
      Business outlook

      Pros

      Global company with diverse cohort, will give you opportunities to learn, strength in data usage, Bangkok location, good overall business trajectory

      Cons

      Low pay for tech industry, work-life balance is poor, can feel stuck if your manager does not support your growth, dependency on PPT presentations

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