Customer Experience Specialist - Customer Experience Specialist Airbnb Employee Review

DEAD END JOB. There is nothing I want to be promoted to within customer service and getting out of customer service is nearly impossible, especially if you don't want to move to the god-forsaken city of San Francisco. I started working here because I really believed in what Airbnb stands for and the service it is providing to the world, but it turns out that "belonging"is just their overt mission. In actually, Airbnb is like every other mega cooperation - focused on making more and more money for billionaires. Over the past year a number of our perks have been chipped away at and office culture is plummeting - right now everyone I talk to in the Portland office wants to quit. Additionally, every since we got a new CFO - who on his first visit to the Portland office called Bernie Sanders a crazy person (way to know your audience, dude), the belt has been tightened more and more one what resources we have access to to solve our customers problems. The metrics we are held to were raised significantly right before I (and a bunch of other people) got hired. So there are a bunch of longer-tenured employees in this office who were promoted quickly within their first year of working here because their "excellence" was based on much lower standards than newer employees are held to. Now it's nearly impossible to get promoted. They introduced sick time last year (it used to be a part of our PTO - 15 days for sick and vacation AND no holidays off) as being unlimited, and then about a month or two ago backtracked and said it was never meant to be unlimited and actually we only get 40 hours of sick time a year. This was announced mid-year after many people had already used that much time up because they had been under the assumption that it was unlimited. Our managers tried to tell us it was never unlimited, which is frankly a bunch of BS.