Trust and Safety Community Response Specialist - Trust and Safety Community Response Specialist Airbnb Employee Review

2.0
4 Nov 2018
Recommend
CEO approval
Business outlook

Pros

- Free-flow of healthy snacks, regular supply of fruit cups, salads and drinks - Free breakfasts and lunches - Grow/other developmental classes available dependent on managers' approval - Medical and other healthcare benefits, RSUs given

Cons

- Very poor leadership and professionalism displayed -- for instance, young managers who are rigid and do not know what is people-management, do not walk the talk, unrealistic expectations and not constructive feedback for career development - Very messy internal structure and unclear distribution of workload (everyone was aware what's wrong but nobody was doing anything about it even though the problem is crucial for day-to-day work) - Favouritism and politics played and some showed no qualms about this because of their 'rank' - Unclear and slow career progression path, even accessing data university classes for personal growth need to take up to a year to do so - Not exactly a flat hierarchy or open culture as promoted, really dependent on managers

Explore other reviews about Airbnb

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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