Great company but avoid guest facing roles - Sales Airbnb Employee Review

3.0
13 Nov 2018
Recommend
CEO approval
Business outlook

Pros

-Great work environment. The offices are great and the people that work there are young and fun - Many benefits such as airbnb credits and more vacation days compared to most north american companies -Great culture and values -Good food - Free gym

Cons

Guest facing roles are under a lot of pressure and face high goals. The systems that are in place often limit us from performing as well as expected and this is rarely taken into consideration. Schedules can be quite inconvenient as well but there is an effort to improve them. Goals tend to be unrealistic and only few can meet them. All in all there is a lot of changes that will on the long term help improve the situation for guest facing employees (better systems are being put in place, schedules are slowly getting steadier) but this might be to the detriment of the start up feel of the company.

Explore other reviews about Airbnb

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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