Crisis Management Investigator aka Crisis Response Specialist/Personal Safety Specialist/Community Response Specialist - Crisis Management Investigator Airbnb Employee Review

1.0
27 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Breakfast and lunch are provided five days a week, but they can go over the top with their desire to promote healthy eating. When they choose to serve normal and palatable food, it is often during an all-hands meeting to incentivize attendance Comprehensive insurance coverage, but this was recently (and suddenly) reduced to 90% coverage Modern IT equipment Work from home policy, but this depends largely on your manager 
Supportive shift deputies Casual working attire

Cons

Coming from the Mandarin team, you can belong anywhere, as long as you play by their ridiculous rules. The core values are taken out of context and twisted to use against you during your performance reviews. No expectations or KPIs are set, there is no proper feedback delivery and all the information given during reviews are brand new. Promotion criteria is biased and unclear, brown nosing is rewarded and encouraged.
 In this role, you report to middle management, who are called Leads instead of Managers. This is fitting because they know nothing about managing people, and if left unchecked, will lead the rest of the team out the door. Talent is aware but chooses to continue turning a blind eye to the problems, because of course they would. As much as they try to pretend that they are on your side, they exist solely to protect the interest of the company.
 Lead who tries to control where you work and who you sit with, despite Airbnb constantly promoting the fact that employees can choose to work anywhere they want in the office. Moreover, who you choose to eat with during lunch breaks will also be controlled.
 Lead was not receptive to feedback, you are seen as difficult if you have a different opinion. When they ask for your thoughts, they actually want to hear their opinion in a different voice. On the other hand, lead will impose their own opinions on the rest of the team when they have an issue with you. This is so that the feedback you receive is that, "The team disagrees" rather than "I disagree". There is also a fake democracy when it comes to opportunities and projects. You are asked to show interest and explain why you should be given this opportunity, however they already have chosen someone to take this role. If the person they want does not show interest, they will reach out to this person privately to nudge them. I have seen this with my own eyes and it really wastes the time and effort of people who are actually genuinely interested.

Explore other reviews about Airbnb

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

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