Aibnb is the worst company to do business with - Anonymous employee Airbnb Employee Review

1.0
18 Sept 2019
Anonymous freelancer
Recommend
CEO approval
Business outlook

Pros

The good thing is that they inform you about the mistakes they make.

Cons

The bad thing is that they do not do anything about it. People lose thousands of euros because of Airbnb. I lost 2000 EUR (more than I even have...), first they tell me my money will be refunded in one day, then they tell me it would be refunded in 5-7 working days, one month later: still no money. I do not recommend working for this company and especially not working with this company. I will pass on this knowledge to all people wanting to involve with Airbnb.

Explore other reviews about Airbnb

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Airbnb's mission of creating a world where anyone can belong anywhere strongly resonates with me. I'm excited by the opportunity to build products that operate at global scale and directly impact millions of users. My background in full-stack engineering, distributed systems, cloud infrastructure, and AI-powered applications aligns well with Airbnb's focus on innovation, reliability, and exceptional user experiences. I am particularly attracted to Airbnb's engineering culture, emphasis on ownership, and commitment to solving complex technical challenges while delivering meaningful value to hosts, guests, and communities worldwide.

Cons

One challenge of working at Airbnb is the complexity that comes with operating a global platform at scale. Engineering teams must balance reliability, performance, compliance, and user experience across many markets and stakeholders. While this can make development and decision-making more complex, it is also one of the aspects that makes the work technically interesting and professionally rewarding.

1.0
10 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Friendly and inviting environment - Inclusive - Autonomy

Cons

- Poor training (gaps exist in workflows, workflows are tailored to senior agents only and not new joiners) - Metrics (discussed briefly, but never something emphasized until it's too late) - Low pay (you're criminally being underpaid for this role and it's responsibilities despite the company being massive) - False expectations (be okay with metrics that were closed to meeting, but suddenly, cutting you loose without any advance notice)

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