High turnover, no cultural alignments - Executive Airwallex Employee Review

2.0
17 Nov 2021
Recommend
CEO approval
Business outlook

Pros

fast growth, good for people who like operations tons of learnings for all joiners little or no hierarchy some senior leadership are great folks

Cons

no culture has been defined, depends on your manager executive team is not the best , one of the worst among start ups tons of top talents leaving within 6 months (do look at LinkedIn to validate) the middle level managers are "yes-men", would not stand up for their direct reports toxic culture in some teams in HK benefits are almost non-existent

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Airwallex Response
4y
Thank you for feedback, we appreciate your points raised. As a company going through rapid growth, with the collaboration of our leadership and people team, we are continuously iterating and prioritising our culture and values first. This includes improving our benefits offering and is a strong focus for us this year. We’re so disappointed to hear this wasn’t your experience. We firmly believe in the power of feedback and if you’d feel comfortable, I would welcome a confidential chat with you to understand your experience and suggestions for how we can ensure others don’t also feel the same. Airwallex now has a number of internal feedback loops, surveys and initiatives to ensure we maintain effective two-way communications channels with the Leadership Group, and individuals can have their voices heard. If you have any further insights or comments you would like to share, please reach out to your manager or your local People Team member - we are continually seeking new and innovative ways to improve the employee experience.

Explore other reviews about Airwallex

5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

1. Amazing product with strong fit in a handful of verticals 2. Team is top notch, brightest minds in fintech 3. A ton of room to grow, both for individuals and the company on the whole

Cons

1. Leadership is scattered throughout the world and has different priorities 2. Stop chasing the new shiny object and stick with what works and what got us here

1.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Good comp and lunch provided via forkable.

Cons

Insanely high number of voluntary resignations, poor work/life balance and progress is slowed due to the concentration of key decision makers based in APAC who work with teams within the United States and EMEA.

2
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Airwallex Response
1d
Thank you for sharing your feedback. We appreciate you highlighting the value you found in our compensation and perks. As a global fintech, our platform is 'always on' to support customers worldwide. This means expectations vary across our teams. Some roles require a regional focus, while others require cross-timezone collaboration for enterprise-wide impact. We acknowledge that these aspects of our operating environment can be challenging. We are continuously working to improve team collaboration and streamline cross-regional decision-making. For our current team members, we encourage raising concerns regarding capacity or scheduling with your manager or People Partner. We also use our anonymous biannual employee engagement survey to identify areas for operational improvement. We appreciate and value your perspective.
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