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      Alaska Airlines

      Engaged employer

      Alaska Airlines reviews

      CSR - Customer Service Representative Alaska Airlines Employee Review

      1.0
      27 July 2016
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Full time hours and company name.

      Cons

      Benefits have down graded, no flexibility, everyone is so negative and down at work. Stressful to the max, have to juggle so much and trainers are not helpful at all. Give you benefits to Fly yet seniority always wins, and you continue to roll down the list. Pto is a week if that- do not work for Alaska, the company name is not what people make it out to be.

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      3.0
      5 June 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work environment and culture. Leadership is strong.

      Cons

      Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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