Customer Service Agent - Customer Service Agent Alaska Airlines Employee Review

1.0
27 Dec 2017
Recommend
CEO approval
Business outlook

Pros

-Flight benefits And that's all I have to say but I'm required to type 20 words otherwise I can't post so I'm typing until I reach the minimum word count

Cons

-Dealing with angry customers all the time. -Seniority. As a newbie say goodbye to holidays and don't expect a good schedule. -The leads are lazy at this station. They play favorites. They like to hide in the office when customers ask to speak to the supervisor. They were highly unprofessional, I had leads gossip to me about my co-workers. -Mandatory overtime. 16 hour shifts. -High turnover rate -Overworked and underpaid. Pay is terrible!! -Terrible training. -Rude co-workers. Very unwelcoming to newbies. -Too much drama and gossip. -Need to pass probation otherwise you can get fired for calling out sick or lying on your death bed. I've seen it happen to people!

Explore other reviews about Alaska Airlines

3.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment and culture. Leadership is strong.

Cons

Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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