Pros
If you want to be able to give your friends buddy passes that may leave them stranded this is the place. You can work from home.
Cons
You can't get time off to use flight benefits for yourself unless you've worked there forever. Airport employees are indifferent about helping fellow employees get to their destination. The salary is ridiculously low. The workload is unbelievable. You will answer phones nonstop. The job managed to be both boring and stressful. All calls monitored and evaluatiins are extreme and unhelpful except for the person checking off boxes. Expect to be Micromanaged at every turn. Don't pee too often or you will have to explain. The benefits aren't bottomline great either. The software is complicated and clunky. It's a union job without normal union pay.