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      Alaska Airlines

      Engaged employer

      Alaska Airlines reviews

      Over the top, family-knit tight, team environment. - Customer Service Representative Alaska Airlines Employee Review

      4.0
      24 Oct 2013
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Employee's really do care about the customers and definitely travel experience is wonderful. The friendships turn into close family protective committed unity. The bond of love for work and family carries the work load pass the above and beyond mark. Truly the foundation of Alaska Airline holds true today! Caring, Customer Service, and Loyalty that's Alaska.

      Cons

      The stress of the airline business is the reality at Alaska as well. Pilot strikes cause delays or cancelation and that makes the public very stressful to work with, which robs the whole travel experience awful.

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      3.0
      5 June 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Good work environment and culture. Leadership is strong.

      Cons

      Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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