Fight Benefits are nice. Pay is really bad! - Customer Service Representative Alaska Airlines Employee Review

1.0
6 Apr 2024
Recommend
CEO approval
Business outlook

Pros

The benefits are nice, free flights and the health benefits are really good.

Cons

The pay is very bad, and the culture is not much better, although diversity is a big theme at the company, and they walk the walk. They also don't seem to value their employees, and we watch as they single out employees and treat them with an over management style that appears to be an attempt to make you want to quit. We have seen it time and time again. I believe in unions, but I don't think the one representing the Alaska employees is effective at ALL! Back to the pay. You have to work 60-plus hours a week just to make enough to pay your rent in Seattle and the extra hours you get by picking up shifts from co-works. It is not overtime pay, it is straight-time, nothing more. SeaTac recently increased the minimum wage, but Alaska lobbied and won to keep their pay below the new minimum wage. Would I recommend a job at Alaska? No, McDonald's pays more than Alaska, and I can only guess that it is a lot less stressful.

Explore other reviews about Alaska Airlines

3.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment and culture. Leadership is strong.

Cons

Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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