IAD CSA 06/2024 - Customer Service Agent Alaska Airlines Employee Review

4.0
25 June 2024
Recommend
CEO approval
Business outlook

Pros

- Free Flights to West Coast Hubs SFO, SAN, LAX, and SEA and than to any other place that Alaska Flies. - Part Time Union Protected Position - Solid training program where the company will fly you to a training hub for free and provide you with a hotel, and meal per diem. - Hours are easily traded between employees and you can have the freedom to have a second job and reap the rewards and benefits of the position without working long hours - On the job learning is constant.

Cons

- The Hiring process took two months before official start day. - Training is 8 constant days with no break in between from 8:30 AM to 5 PM. Expect to be very tired. - You CANNOT be late. It’s a company policy and several employees have been let go for even being 1 minute late. If you have the tendency to be late to your job, do not expect to last long. They emphasize this in training but people still don’t understand how serious Alaska is about tardiness.

Explore other reviews about Alaska Airlines

3.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment and culture. Leadership is strong.

Cons

Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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