its alright - Customer Service Agent Alaska Airlines Employee Review

3.0
11 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Pros: 1. Flight benefit 2. Get to see lots of airport drama lol... (Passengers.... coworkers....) 3. Nice view 4. Developing strong communication and problem-solving skills in a fast-paced environment. (I like this)

Cons

1. Lack of communication between the workgroups. (Ramp, CSA, In-Flight, etc... ) 2. Lack of support from management, but it REALLY depends on WHO. 3. Schedule sucks. The earliest shift starts at 0300 (8 or 10 hours); Once you in your big bid, you will have to bid with all 900 CSAs because it goes by seniority and you are the bottom one... 99% you will get what you dont want... 4. Hard to call out during your probation (you have to work 1040 hrs to pass it) 5. Even though you're under union protection, the union can't do much for you during your probationary period. 6. You will see a lot of LAZY coworkers, lead or sup. 7. Dealing with angry passengers every day, even when it’s not your fault, can be tough, but since you represent the airline, they often take it out on you.

Explore other reviews about Alaska Airlines

5.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

- learning culture - great people - career advancement opportunities - remote opportunities

Cons

- can be chaotic at times

3.0
5 June 2026
Recommend
CEO approval
Business outlook

Pros

Good work environment and culture. Leadership is strong.

Cons

Terrible compensation practice. Outdated approach, especially with corporate back office roles. Leaders have zero say in salaries. The compensation team has an outdated approach to pay and are not open to stay with the current market trends and challenging to partner with. There needs to be a willingness to change and align with the local job market. There needs to be an openness to listen to leaders' input. Its hard to hire and hard to attract retain good employees when we are competing with local employers in the Seattle area that offer better pay. It is very challenging to work with a compensation leader and team that do not listen.

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