employer cover photo
employer logo
employer logo

Allstate Insurance

Is this your company?

Unmanageable workload - Claims Adjuster Allstate Insurance Employee Review

2.0
30 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Flexible Pto and great pay

Cons

If you take pto you come back buried in work and your pay that is based on a salary goes down due to having to work more hours to catch up. The phone is running constantly! You are penalized in your metrics for not answering but if you answer every call you will not get to any of your liabilities and be penalized again. You will never achieve the metrics due to the excessive workload and you will be placed on corrective action. You will have 150-200 claims with YOUR NAME on them. Those claims can remain open for 6-12 months or more. You get calls emails texts galore that you need to respond to same day. It’s like being a call center rep and a CEO ALL IN ONE! How do you run a business while responding to every communication all by yourself? YOU CAN’T! Save yourself the headache.

Explore other reviews about Allstate Insurance

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Work from home / benefits / Commission Structure

Cons

Long Hours / High call volume

3.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

three days off if you get 4 10s, over 100 hours of pto within your first year, the fantasy of making 1000s of dollars of commission a month if you get on a 1 or 2 tier and get lucky with sale.

Cons

shift changes is hard to get unless you been there a long time, matrics are effected by tiers, so if you are place in tier 3 or 4 you barely get calls unless all he people on tier 1 and 2 have calls already and you barely get sales, you barely make any real money if you not making over 80 points of sales which means you can sales 1000s of dollars worth of policies and still not make commission if you not selling enough items in general to make 80 points, a single car policy is worth 1 point, motorcyle and renters are worth 0.5, home is worth 2.5 points. and commission doesn't pay out until you reach at least 80-85 so your first 80-85 points/ 80 plus items of sales won't pay out commission. you get leads if you work inbound but most leads arent even calling for allstate nor have been properly informed of the quote process before being transfered to you.

See reviews by: Helpful|Rating|Date|All