Pros
- Salary isn't great but is fair for experience and education required - Able to WFH after a few months - Genuinely helpful team and colleagues (not the leaders) with wide experience that want to provide good service and make a change
Cons
- Manager constantly breathing down our neck to meet SLAs and close tickets ASAP and not caring about actually providing good service - Said manager does not have prior IT experience and openly claimed on company Teams he cannot help us because he does not understand our work, when colleagues tried to reach him for help - Verbally and psychologically abused for taking A sick day over 3 months worked - Colleagues fired with no warning and no tolerance for violating company security procedures despite getting no prior training on said company procedure (even for as little as mentioning something that could trigger such violation, not even doing it) - Local country labor laws completely thrown out the window