New Hire - Customer Service Agent American Airlines Employee Review

4.0
30 June 2024
Recommend
CEO approval
Business outlook

Pros

Free domestic & international travel (for you, your spouse, parents and siblings/ close friends)!!!!! Full time benefits (401k, health, dental, vision insurance) with part time hours.

Cons

Very strict 6 month new hire probation period. Can’t call out, be late (not even by one minute), or even get sick without getting written up. Can’t swap shifts or pick up extra hours for 90 days. Part time hours, full time commitment (5 days a week) which makes it hard to pick up additional job opportunities and utilize travel benefits for anything more than a day trip (unless you swap shifts with someone).

Explore other reviews about American Airlines

5.0
30 May 2026
Recommend
CEO approval
Business outlook

Pros

Sharp people, logic oriented, know your stuff

Cons

Analytical people need to speak up

4.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Culture is great and teams drive great analysis.

Cons

Sometimes political, but are great to work with at an analyst or manager level

See reviews by: Helpful|Rating|Date|All