Overall review - Customer Relations American Airlines Employee Review

2.0
15 July 2024
Recommend
CEO approval
Business outlook

Pros

Travel Perks, Remote work, great team members

Cons

Wages are below national average. Very clique-y. Opportunities for promotions exist, but hiring managers are biased and tend to focus on awarding positions to their friends, even when they aren't qualified for the positions, especially here in DFW. Longevity and experience gained with the company do not matter when applying for jobs. Over the years, I was passed over for several promotions; positions were given to others with less or no experience or external applicants. After receiving my BA (while working with the company), I begun applying for open positions. Multiple interviews, no offers, and rejections for several positions for which I had the education and experience and met both the basic and preferred qualifications. To be specific, I applied for a position and interviewed with another person who had no experience. educational or job related - did not meet the qualifications. Guess what, the inexperienced person received the job.  After consulting my HRBP, I was advised to quit and reapply as my recently acquired BA will put me at the top of the preferred list. ended up being laid off.

Explore other reviews about American Airlines

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Climate and culture are positive

Cons

Flight benefits difficult to use, and slightly lower salary compared to other companies due to flight benefits

2.0
10 June 2026
Recommend
CEO approval
Business outlook

Pros

The individuals you meet and connections.

Cons

Employees deserve leaders who foster trust, transparency, and psychological safety. During my experience, there were instances where concerns that were raised were minimized, dismissed, or reframed in a way that left employees questioning their own experiences and perceptions. This created an environment where speaking up felt risky and eroded trust between employees and leadership. When employees do not feel heard or supported, engagement, morale, and retention inevitably suffer.

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