AA CSA - Customer Service Agent American Airlines Employee Review

5.0
9 Oct 2024
Recommend
CEO approval
Business outlook

Pros

The travel benefits are very generous.

Cons

it can be tiring and long shifts if there is delays or cancellations.

Explore other reviews about American Airlines

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

Mgmt is supportive. Co-workers are great. Benefits great.

Cons

Pay could be higher for the hours

4.0
6 July 2026
Recommend
CEO approval
Business outlook

Pros

People, 401k match, flight benefits

Cons

Low Pay for Tech, flight benefits for standby are now harder to use. Lots of offshoring. Company does not seem to know where to go. Lowest of the totem pole for airlines.

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