Great culture!! - Customer Solutions Associate Ancestry Employee Review

3.0
10 June 2017
Recommend
CEO approval
Business outlook

Pros

Really feel like you are part of a family. The agents in member services are the best group of people you can find. Free lunch once a week. Can be a great spring board to a better job elsewhere

Cons

Very little chance of progression but they are open about that. Lots of site issues and browser compatability issues. Very little inter department communication, so cases go unresolved and members become unhappy. Marketing roll out sales without telling member services so the lack of communication can be a disaster.

Explore other reviews about Ancestry

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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