A great place to work (as far as call centers go) - Anonymous employee Ancestry Employee Review

3.0
31 Mar 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As far as call centers go, this probably has some of the nicest people who call in. Ancestry really takes care of their employees. There are great benefits, clean work environment, good pay, and commissions to just name a few things.

Cons

The customers calling in are of an older demographic, so troubleshooting is made even more difficult by people not understanding computers. Corporate has a stigma against the call center employees, so don't expect to move over to Corporate if you start there.

Explore other reviews about Ancestry

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture, supportive team, smooth onboarding process, strong career stability, and meaningful work. My interview experience was very positive, and the recruiting and onboarding teams were helpful, responsive, and professional throughout the process.

Cons

There is always a learning curve when joining a new company, especially while understanding internal systems and processes, but the team has been very supportive.

3.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

It’s a great product and people are customer obsessed.

Cons

Misogyny is baked in to the culture.

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