My position was framed as a technical writing and bot training position when I interviewed, but unfortunately since the company that created the product was acquired by AppFolio, they've brought in new managers who don't have experience with the product and see us as overpaid call center workers. In addition, there are very limited hours available due to over-hiring, but our managers still require us to meet minimum hours, which can be beyond stressful. There's very little room for advancement (wages have remained fixed for the last 3+ years). Morale on my team is very low.