A great company to work for - Sr Customer Success Manager AppFolio Employee Review

5.0
20 Sept 2022
Recommend
CEO approval
Business outlook

Pros

While flexibility can certainly depend on your department/job, I have a lot of flexibility in my position which has come in very handy as a single mom. I have a good work/life balance and feel that we have a good PTO policy. After 4 years you can get 36 days PTO per year, which does roll over (30 days under 4 years - still great!). For the last few years the company has done "Thank You Fridays" to extend 3-day weekends into 4 (4th of July, Labor Day, etc). The 401k matching is nice at 4%, health insurance is great, and there are many other perks, such as paid maternity and paternity leave. Although I choose to work remotely, I am located near an office and that office is newly renovated and beautiful! There's a fitness room, multiple rooms for nursing mothers/quiet spaces, yoga is offered virtually, lunch is catered often, and there is a pool table, ping pong table, and PlayStation 5 in the office (and yes, they are actually used). I also feel that my growth is valued here. There are a ton of training opportunities and growth options here. I have been promoted 4 times and received more pay increases than that in less than 5 years and know that I can continue to develop my career even further here.

Cons

This is not necessarily a con but it can be difficult to keep up with product updates as changes are pushed out multiple times per week. It is awesome to see the company listen to our clients and make changes as needed. The workload can be a lot, and it takes good time management to succeed.

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AppFolio Response
3y
Thanks for sharing about your positive experience as an AppFolian. From PTO and wellness perks to professional development to Thank you Fridays - all of our benefits and perks are designed to help you thrive as an employee here, and to show our appreciation for the hard work you put in each day. We take all reviews to heart, positive or constructive, so thank you for also sharing ways we can continue to improve.

Explore other reviews about AppFolio

5.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

Great people, team, and work environment/office.

Cons

Seems to be many changes with leadership/management

3.0
23 May 2026
Recommend
CEO approval
Business outlook

Pros

Frequent team outings and social events that help build relationships across the team. Generally a friendly, social environment!

Cons

The property management team is highly competitive when it comes to promotions, and I’ve seen BDRs remain in the same seat for years or eventually leave, as internal advancement opportunities can be limited. However, for top performers, there is promising upside, and you get to work with some of the best leaders in the organization. On the investment management team, leadership quality is more uneven, and there appears to be a lack of management experience, which has created gaps in coaching, accountability, and overall team development. As a result, performance outcomes have lagged, with the majority of BDRs and AEs struggling to consistently hit target. Team turnover has also been notably high, and leadership engagement only increased after a large portion of the team had already decided to leave, which by that point felt too late to rebuild morale or trust.

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AppFolio Response
3w
Thank you for sharing your feedback. It’s great to hear that you enjoyed our culture and team outings. We take your comments seriously – especially regarding the need for proactive management support, better coaching, and clearer advancement opportunities for our BDR and AE teams – and we are actively working to address these areas to ensure our reps feel supported and set up for long-term success. Thank you again for helping us improve, and we wish you the very best.
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